SMS Consent and Opt-In Process

(HVAC Customer Communications)

Overview

Job Space, LLC uses SMS (text messaging) to communicate with customers regarding HVAC services. These messages are transactional and informational in nature and are only sent in relation to services requested by the customer.

We obtain prior express consent before sending any SMS messages and maintain records of that consent.

Opt-In Process

Customers opt in to receive SMS messages through the following process:

1. A customer provides their mobile phone number during a service interaction (e.g., scheduling an appointment, requesting service, or account setup).
2. The customer receives a one-time opt-in request message.
3. The message includes:
   • Company identification
   • Description of message types
   • Message frequency disclosure
   • Message and data rates may apply disclosure
   • Opt-out and help instructions
4. The customer must reply with YES or Y to provide consent.
5. No SMS messages are sent unless the customer has explicitly opted in.

Example Opt-In Message

[Company Name]: Reply YES to opt in to SMS messages for appointment reminders, service updates, and billing notifications. Msg frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help.

Confirmation Message (Post Opt-In)

After a customer opts in, they receive a confirmation message:

You are subscribed to messages from [Company Name] for service updates and notifications. Msg frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help.

Types of Messages Sent

After opt-in, customers may receive:

• Appointment confirmations and reminders
• Scheduling updates
• Technician arrival notifications
• Service-related follow-ups
• Billing and invoice notifications

No promotional or marketing messages are sent.

Opt-Out Instructions

Customers may opt out at any time by replying:

STOP - to unsubscribe

After opting out, the customer will receive a confirmation message and will no longer receive SMS communications unless they opt in again.

Message Frequency

Message frequency varies based on customer interactions and service activity.

Fees and Charges

Message and data rates may apply depending on the customer's mobile carrier and plan.

Data Collection and Privacy

Customer phone numbers and consent records are collected and stored securely and are used solely for service-related communications.

Customer data is not sold, rented, or shared with third parties for marketing purposes.

Record of Consent

Job Space, LLC maintains records of customer opt-in, including:

• The phone number opted in
• Date and time of consent
• Copy of the opt-in message and customer response

This information is retained as proof of consent in compliance with messaging regulations.

Compliance Statement

Job Space, LLC adheres to all applicable SMS messaging regulations, including CTIA guidelines and carrier requirements for toll-free messaging.